Refund policy
Refund & Return Policy
We want you to be satisfied with your purchase. If you need to return an item, please review the terms below.
Return window
You may request a return within 30 days of delivery. Requests made after 30 days cannot be accepted.
How to start a return (RMA required)
All returns require a Return Merchandise Authorization (RMA). Contact us at return@outdoorsmarine.com with your order number and reason for return before shipping anything back. Authorized returns are subject to a 15% restocking fee, deducted from your refund. Items shipped back without an approved RMA (unauthorized returns) may be refused or subject to a 25% restocking fee.
Restocking fee
Authorized returns are subject to a 15% restocking fee based on the price of the returned item. Unauthorized returns (no approved RMA) may be refused or subject to a 25% restocking fee. No restocking fee applies to items that arrive defective, damaged, or shipped in error — those are made right at our cost.
Return shipping
Return shipping costs are the responsibility of the customer. We recommend a trackable, insured method, as we cannot be responsible for items lost in transit. Original outbound shipping charges are non-refundable.
Refused and undeliverable shipments
If you refuse delivery of an order, you are responsible for both the original outbound freight and the return freight. Both are deducted from your refund, along with the applicable restocking fee. Because a refused shipment has no approved RMA, it is treated as an unauthorized return.
You are also responsible for all shipping charges and carrier fees on packages that become undeliverable — for example, where an adult signature is required and no one is available to sign, where the address supplied is incorrect or incomplete, or where the carrier is unable to deliver after three delivery attempts.
If you no longer want an order, please request an RMA rather than refusing the shipment — it costs you considerably less. This section does not apply to items that arrive defective, damaged, or shipped in error.
Item condition
If the product has been opened or used, has any missing parts, or is outside our allowable return period, we will be unable to accept the return. This does not apply to items that arrive defective, damaged, or shipped in error — contact us and we will make those right at our cost.
Returned items must be new, unused, complete, and in their original packaging, and must be in resalable condition. Items showing signs of use, missing parts, or damaged packaging may be refused or subject to a reduced refund.
Non-returnable items
The following cannot be returned unless they arrive defective:
- Special-order or non-stock items
- Opened software, charts/cartography, DVDs/CDs
- Items marked final sale or clearance
Defective or damaged items
If your item arrives defective or damaged, contact us within 30 days and we will make it right at no return-shipping cost to you. Manufacturer warranty repairs should be handled directly with the manufacturer.
Refunds
Once your returned item is received and inspected, we will process your refund to the original payment method within 14 days. You will be notified by email when the refund is issued.
Questions? Contact return@outdoorsmarine.com.