Refund policy
Refund & Return Policy
We want you to be satisfied with your purchase. If you need to return an item, please review the terms below.
Return window
You may request a return within 30 days of delivery. Requests made after 30 days cannot be accepted.
How to start a return (RMA required)
All returns require a Return Merchandise Authorization (RMA). Contact us at return@outdoorsmarine.com with your order number and reason for return before shipping anything back. Authorized returns are not charged a restocking fee. Items shipped back without an approved RMA (unauthorized returns) may be refused or subject to a restocking fee of up to 20%.
Return shipping
Return shipping costs are the responsibility of the customer. We recommend a trackable, insured method, as we cannot be responsible for items lost in transit. Original outbound shipping charges are non-refundable.
Item condition
Returned items must be new, unused, complete, and in their original packaging, and must be in resalable condition. Items showing signs of use, missing parts, or damaged packaging may be refused or subject to a reduced refund.
Non-returnable items
The following cannot be returned unless they arrive defective:
- Special-order or non-stock items
- Opened software, charts/cartography, DVDs/CDs
- Items marked final sale or clearance
Defective or damaged items
If your item arrives defective or damaged, contact us within 30 days and we will make it right at no return-shipping cost to you. Manufacturer warranty repairs should be handled directly with the manufacturer.
Refunds
Once your returned item is received and inspected, we will process your refund to the original payment method within 14 days. You will be notified by email when the refund is issued.
Questions? Contact return@outdoorsmarine.com.